Records Management Supervisor

Job Description

Posted Friday, January 9, 2026 at 5:00 AM

The Records Management Supervisor oversees day-to-day records management and mortgage lien release operations within a mortgage servicing environment. This role supervises a team of Records Management Specialists and ensures accurate, timely, and compliant handling of loan documents, lien releases, and mailroom operations.

• Supervise and develop a team of Records Management Specialists
• Oversee mortgage lien release processing, including vendor coordination and issue resolution
• Track and report lien releases to ensure state timeline compliance
• Manage mailroom operations and document intake/distribution
• Oversee loan document intake, scanning, indexing, quality control, and secure storage (onsite/offsite)
• Coordinate shipment and tracking of physical loan files and documents
• Assist with loan modification document execution and recording
• Monitor KPIs and SLAs; produce operational reporting and identify process gaps
• Research and resolve internal and external document‑related inquiries
• Review and approve vendor invoices related to records and lien release activities
• Recommend process improvements and support operational initiatives

• 2+ years of mortgage servicing experience
• 2+ years of supervisory experience
• Strong organizational, analytical, and problem‑solving skills
• Results‑driven with the ability to manage daily operational workflows

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Round Point Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, Round Point was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and Round Point capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage‑backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk‑adjusted returns to our stockholders.