Account Manager

Are you a relationship builder, problem-solver, and results-driven professional? If so, Sharonview Federal Credit Union wants to hear from you!

ABOUT USAt Sharonview Federal Credit Union, we’re more than a financial institution; we’re a community! We’re a member-first credit union with a big heart. Our mission is clear:
Provide members with the financial tools they need to succeed at every stage of life. How do we do this? By building genuine relationships based on trust, reliability, and excellent service. We’re more than just a credit union; we’re a lifelong financial partner. Our members rely on us for trusted guidance, dependable solutions, and real human connections. Whether someone is buying their first car, saving for a home, or planning for retirement, we’re here to help make it happen.

We’re looking for an Account Manager I who combines financial know-how, strong negotiation skills, and genuine empathy to help members overcome financial challenges while supporting our credit union's financial health.

WHAT YOU’LL BE DOINGAt Sharonview Federal Credit Union, you’ll make a meaningful impact by helping members find solutions, encouraging financial responsibility, and achieving collection goals.

Drive Results:
Contact members with delinquent consumer, mortgage, credit card, and other loan accounts to encourage timely repayment and help maintain low delinquency ratios.

Build Relationships:
Connect with members by phone, email, and mail to understand their circumstances and identify workable solutions.

Negotiate with Confidence:
Use effective fact-finding, active listening, and negotiation skills to address objections and develop appropriate repayment arrangements.

Create Financial Solutions:
Explore payment plans, loan modifications, payment deferments, and other available options to help members get back on track.

Think Critically:
Evaluate account collectability, analyze budgets, and make timely, informed decisions.

Find the Facts:
Use credit reports, software applications, online search tools, branch contacts, and other resources to locate members.

Champion Financial Wellness:
Identify members who may benefit from hardship assistance and recommend appropriate cases to the Financial Wellness Team.

Protect Our Members:
Maintain accurate collection records, safeguard confidential information, and follow all applicable laws, regulations, and credit union policies.

Collaborate for Success:
Partner with other departments to support loss mitigation, recover funds, and promote the Sharonview/Accel partnership.

WHAT WE'RE LOOKING FOR:

Strong communication and problem-solving skills.

Solid tech skills (comfortable with Microsoft Word and Outlook, and able to learn new systems).A calm, helpful attitude even when things get busy.

A proactive, solution-focused mindset with a passion for helping others.

The ability to stay organized, multitask, and stay cool under pressure.

Experience in financial services, banking, or credit unions is a plus.

Great communication, listening, explaining, and being awesome with people.

Bilingual (English/Spanish) skills are preferred but not required.

WHY YOU'LL LOVE IT HERE:

Flexible hybrid schedule – a mix of remote and in-office work.

People-First Culture – Supportive, member- and employee-focused environment.

Career Growth – Opportunities for training, mentoring, and development.

Competitive Pay & Incentives – Earn more with performance-based rewards.

Comprehensive Benefits – Health, dental, 401(k) match, PTO, and more.

Work-Life Balance – Respect for your time and personal life.

Mission-Driven Work – Help members achieve real financial goals.

Inclusive & Welcoming – Diverse, respectful, and empowering workplace.

Stable & Trusted – Long-standing, well-led organization.

Modern Tools –…