Project Manager, Program ​/ Project Manager, Business Management

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexible remote/hybrid work arrangement
• Engage in large‑scale, highly visible projects that drive significant business impact
• Collaborative environment focused on business readiness and strategic planning
• Chance to lead change management strategies and influence organizational transformation

• Drive the overall change management strategy across the Service Transformation portfolio
• Create and execute change strategies and implementation plans to ensure adoption and behavior change
• Collaborate with leaders to develop change approaches that enhance business agility
• Define and deliver essential project artifacts, including communications plans and readiness checklists
• Produce clear communications tailored to various stakeholder groups to assess organizational readiness

• 7+ years of experience in organizational change management, service center operations, and live chat/agent tooling
• Bachelor’s degree (or global equivalent) in Business Administration, Organizational Behavior, or a related field
• Strong people‑management skills with a proven ability to guide teams through major change
• Demonstrated success in managing concurrent, complex projects and leading enterprise‑wide implementations
• Excellent problem‑solving, decision‑making, and stakeholder communication skills

• CCMP or Prosci Change Practitioner certification
• Strategic thinker with the ability to anticipate trends and build innovative solutions
• Proven track record of operational excellence and delivering measurable business value

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