Community Service Manager

Community Service Manager

Weidner Apartment Homes is seeking a Community Service Manager to mentor, train, and lead the service team for maintenance and customer service excellence.

• Ensure accurate payroll records for maintenance and housekeeping associates; manage overtime as needed.
• Address staff issues promptly; provide performance evaluations to Area Director and/or Regional Director.
• Assist with recruiting, interviewing, and mentoring all maintenance and housekeeping staff.
• Prepare and supervise apartments for occupancy: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs.
• Perform daily service requests for residents in a timely manner.
• Oversee system repairs: electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, and detailed carpentry, drywall, and painting work.
• Supervise pool cleanliness and chemical balance, maintain logs as required by city ordinances.
• Conduct pre-move out inspections with Community Director in a timely manner.
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors.
• Maintain daily grounds maintenance: trash pickup, pet waste removal, sweep walkways, and pet waste stations.
• Manage property improvements and preventive maintenance scheduled tasks promptly.
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information.
• Prioritize service responsibilities for all maintenance and housekeeping associates daily.
• Manage vendor relationships for best pricing, quality, and service; reorder inventory supplies within budget parameters.
• Participate in on-call rotation as scheduled/needed; use personal vehicle to respond to service requests and pick up supplies as needed.
• Ensure market ready apartments, common areas, and amenities are clean and maintained daily to Weidner’s quality standards.

• 2+ years maintenance experience required.
• Prior management experience desired.
• Advanced mechanical aptitude required.
• Able to lift and carry up to 80 pounds; climb ladders and multiple flights of stairs.
• Able to use appliance dolly; push/pull up to 200 pounds.
• Able to work outdoors in all weather conditions.
• Able to be on feet constantly for entire shift if applicable.
• Knowledge of electrical, plumbing, carpentry, pool maintenance, appliances, building systems, irrigation, and HVAC systems.
• HVAC, CPO, EPA certification desired; industry designations, CAMT desired.
• Complete tasks in a safe and efficient manner.
• Ability to work in a fast-paced environment with strong motivation to learn & contribute daily.
• Professional direction clear in person, over phone, email, text.
• Microsoft Office skills preferred;
  Yardi, Paycom experience preferred.
• Follow Weidner’s Mission, Vision, and Values and comply with all policies, local, state, and federal laws.
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance.
• Work effectively and cooperatively in a team environment and/or independently.
• Ability to work outside of normal scheduled hours as needed; willing to be assigned to other Weidner properties.
• Working knowledge of English; detail oriented, well organized.
• Agree to a criminal background check and voluntary drug testing.
• Must have personal vehicle and reliable transportation; valid driver's license at all times.

Referrals increase your chances of interviewing at Weidner Apartment Homes by 2x.