Clinical Patient Access Specialist; MA, LPN, or EMT - Corporate Call Center

Clinical Patient Access Specialist (MA, LPN, or EMT required) - Corporate Call Center

Join to apply for the Clinical Patient Access Specialist (MA, LPN, or EMT required) - Corporate Call Center role zabeth Physicians.

Reports to Team Leader or Patient Access Manager. The Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.

Regular

40 hours per week

• Work from Home Opportunity after training (Equipment Provided)
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Growth

• Understand and uphold SEPs Mission, Vision, and Values.
• Comply with all applicable laws and regulations.
• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Maintain accurate documentation in the EMR.
• Provide instructions and results to patients under directions of the providers.
• Communicate as needed with offices about patient concerns/issues related to results.
• Schedule appointments for patients based on office scheduling preference cards and/or decision trees.
• Maintain an effective working relationship with team members, medical practice staff, and leadership.
• Verify and update all patient demographic and insurance information.
• Provide information and communicate effectively to resolve issues with patients, providers, other associates, management, and insurance companies.
• Advise patients of outstanding balances.
• Ensure accurate and timely distribution of patient requests.
• Work with central billing office and physicians/clinicians as needed in a timely manner on all requests.
• Other duties as assigned.

Minimum:
Active certification or license of LPN, CMA, RMA, EMT.

Minimum:
One year of experience in the area of certification in a clinical setting.

An approved credential such as LPN, CMA, RMA, EMT.

Non‑Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide zabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal‑opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.