Team Leader, Management

Join to apply for the Team Leader role at H&R Block

1 day ago Be among the first 25 applicants

Join to apply for the Team Leader role at H&R Block

Our Company
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, which focuses on innovation, client experience, and sustainable growth to enhance how we work, serve, and lead.

If you embrace challenges and seek to make a difference, our door is always open.

A Typical Day...
As a Team Leader, you will lead a customer-centric team, manage a single H&R Block tax office, and help accelerate seasonal tax business growth. You will develop your knowledge and serve as a resource on tax topics and products.

Preferred Qualifications...

• Multi-unit management experience in retail, restaurant, banking, or related industries
• 2+ years as a Tax Professional

Responsibilities...

• Partner with District General Manager to develop growth plans and manage community involvement
• Assist in recruiting and interviewing candidates
• Handle escalated client concerns
• Ensure proper scheduling and conflict resolution
• Lead daily activities, ensuring quality and deadlines are met
• Train and coach associates, lead team meetings
• Create work schedules, manage timekeeping
• Prepare tax returns as needed
• Conduct performance reviews and resolve employee issues

Required Skills and Experience...

• Customer service or supervisory experience
• Experience managing people
• Completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing taxes)
• Continued education compliance
• Proficiency in MS Office
• Ability to work independently
• Customer-centric, resilient, and determined mindset
• Flexible schedule and work assignments
• High school diploma or higher

Benefits...

• Employee Assistance Program
• Wellbeing program, Better You
• Support for neurodiversity and caregivers
• Discounts on various services
• Additional benefits:
  Medical, 401k, Employee Stock Purchase Plan

The Community...

We are committed to a culture of trust, care, and inclusivity, fostering an environment where everyone belongs. Join us and be part of an award-winning team dedicated to growth and support.

H&R Block is an equal opportunity employer, welcoming diversity in all forms.

If you’re ready to make an impact, H&R Block is the place for you.

Note: Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.

Sponsored Job

#27838