Bilingual Installation and Customer Service Support Specialist

Bilingual Installation and Customer Service Support Specialist

Apply for the Bilingual Installation and Customer Service Support Specialist role at Viaero Wireless.

$17.00/hr - $18.50/hr

Take your Customer Care skills to the next level! As a Viaero Installation and Customer Service Support Specialist you would be responsible for handling outbound calls to customers to schedule tech visits, supporting Installation Technicians, as well as handling inbound phone calls regarding cellular service. Our Representatives strive to provide one‑call resolution for problems, issues, and inquiries conveyed by customers. You would also provide valuable feedback to our management regarding ways to improve efficiency and customer service, and can play a large role in retaining our loyal customers.

• Plan daily installation schedule
• Troubleshoot, resolve problems, and identify solutions
• Document service and installation actions by following up on tickets, selling equipment, providing reports, logs, and records
• Assist Installation team by providing requested customer information and support

• Explain and change rate plans, features, services, promotions, and usage
• Assist customers who have questions about their bill, or who are having issues with their billing
• Add or change existing products/plans/features/services for customers (Opportunity to earn bonuses)
• Handle customer concerns and requests for general information
• Perform other duties as assigned

• Fluent in both Spanish and English
• Outstanding verbal communication and problem‑solving skills
• Highly detail oriented showing a critical degree of accuracy
• Ability to multitask in a fast‑paced environment
• A pleasant phone voice and excellent phone etiquette
• Ability to learn about our plans, services, and technical features of our products
• Fantastic, demonstrated customer service skills
• Sales ability is a definite plus

Entry level

Full‑time

Other

Wireless Services

Apply now and work in Fort Morgan, CO. Referrals can double your chances of being shortlisted.