IT Support Technician

IT Support Technicians are expected to provide guidance, assistance, coordination, and follow‑up with internal customers regarding IT related issues. Your contributions on the team will help our employees and business partners with issues including error messages, software requests and installation/troubleshooting of software, formatting of files, computer/hard drive issues, and more.

• Installation, configuration, troubleshooting and daily maintenance of Windows desktops and laptops
• Provide technical support for users experiencing software or hardware issues
• Perform System software, application, and hardware updates
• Implement policies, procedures, and technologies to protect confidential information while allowing appropriate access
• Generate and maintain documentation of procedures and tickets submitted for support
• Installing, slicing, and crimping Cat6 cable

High School diploma or GED required. An Associate’s or vocational degree in computer or technical related science or equivalent work experience is preferred. Possession of a technical certificate is preferred not required:
* CompTIA A+

• CompTIA Sec+
• CompTIA Net+

• Active Directory Users and Computers
• General networking principals
• Microsoft 365
• Voice over IP (VoIP)
• DHCP and DNS
• Microsoft Exchange
• VPN

• Hands‑on experience with hardware installations and troubleshooting.
• Strong software installation and troubleshooting skills.
• Previous experience with remote desktop software, such as Bomgar

Must have ability to pass pre‑employment background checks, MVR check, substance screening that follows federal laws. Candidates must be at least 21 years old and have a valid driver’s license. We offer strong insurance options, including medical/dental/vision coverage, short/long term disability and life insurance. We have a generous 401K match, offer free monthly cell service plus a free phone, holiday pay, vacation and sick pay, and tuition reimbursement.

Viaero Wireless