Technical System Support Specialist - Onsite

Does this sound like you?A natural problem-solver with the ability to troubleshoot systems using both a step-by-step and big-picture approach. You like to be the expert and enjoy helping your coworkers resolve technical issues. You have superior communication skills and use them effectively when working with a diverse group of peers and management. You handle stress like a boss and are energized by challenges.

If so, then bring your skills and experience and join the Viaero Wireless Technologies team as a Technical System Support Specialist
.

Based onsite in Fort Morgan, CO you will be a superuser of our point-of-sale system, assisting Viaero team members with all forms of system support. You’ll also perform testing of new system functions and work with upgrades. In this role, you’re a vital part of keeping the sales business flowing, a truly critical member of the team.
This is an internal application support position, not a software development or network engineering role. You don't need a computer science degree or programming experience. We're looking for someone who enjoys technology, thinks logically, and is willing to learn.

Qualifications

• High School Diploma or GED is required, Associates Degree preferred
• 2 years Customer Service experience required
• Superior customer service and troubleshooting skills
• Intermediate or advanced skill with Microsoft Excel
• Working knowledge of PC and MS applications
• Strong organization and time management skills
• Good problem solving, critical thinking abilities and attention to detail
• Effective written and oral communication skills
• Exceptional stress management skills and abilities
• Valid driver’s license and ability to pass all pre-employment checks, including substance screening, criminal background and motor vehicle record checks

Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.