Associate Director Cash Management and Resolution

Associate Director Cash Management and Resolution### Associate Director Cash Management and Resolution Apply:
US-FL-Fort Myers:
Full time:
Posted Today:
JR7556
*
* Location:

** AON Headquarters
** Hiring Range:**$91,300.00 - $#
** Position Summary
** The Associate Director, Cash Management is responsible for the strategic and operational leadership of cash management functions across the network revenue cycle, ensuring timely, accurate, and complete application and reconciliation of payments and adjustments for all sources.

This role provides leadership and oversight for cash posting, payment reconciliation, unapplied and unidentified cash, credit balances and refunds, vendor management for associated cash management workflows and other related revenue cycle activities. The Associate Director is accountable for establishing efficient and standardized workflows, maintaining strong financial controls, reducing rework, and ensuring cash management activities support accurate patient and payer account balances and financial reporting at all times.

The Associate Director partners closely with Revenue Cycle, Finance, Accounting, Operations, Information Technology, and payer teams to identify root causes, resolve systemic issues, and implement process and technology improvements.
#
** Key Performance Areas
** KPA1 - Operational Leadership & Cash Management  
· Provide leadership and oversight for daily cash management operations, including electronic and manual payment posting, ERA/EFT processing, lockbox activity, adjustments, unapplied cash, unidentified payments, credit balances, and refunds.
· Ensure payments and adjustments are posted accurately and timely to the appropriate patient accounts and general ledger periods.
· Maintain effective processes for daily, monthly, and period-end reconciliation of cash activity.
· Establish clear ownership and escalation processes for payment discrepancies and unresolved cash.
· Monitor cash posting backlogs, exceptions, and reconciliation variances and ensure timely resolution.
· Ensure appropriate controls are maintained to safeguard financial accuracy and minimize risk.

KPA 2 - Performance & Process Improvement       
· Establish and monitor key performance indicators related to cash posting accuracy, timeliness, productivity, unapplied cash, credit balances, reconciliation, and other operational measures.
· Identify recurring issues, workflow gaps, and sources of rework and lead initiatives to address root causes.
· Standardize workflows and best practices across teams to improve consistency, efficiency, and accuracy.
· Leverage technology, automation, and system capabilities to reduce manual processes and improve operational performance.
· Partner with IT and Revenue Cycle leadership on system enhancements, testing, implementations, and optimization initiatives.
· Use data and trend analysis to identify opportunities for improvement and communicate findings and recommendations to leadership.  KPA 3 - Financial Controls & Reconciliation     
· Partner with Finance and Accounting to ensure cash activity is appropriately reconciled and accurately reflected in financial reporting.
· Maintain processes and controls for researching and resolving unidentified and unapplied cash.
· Ensure appropriate review and resolution of credit balances and refunds in accordance with organizational policies, payer requirements, and applicable regulations.
· Support internal and external audits and ensure appropriate documentation and controls are maintained.
· Identify financial risks, trends, or material variances and escalate concerns to Revenue Cycle and Finance leadership.

KPA4 - Team Leadership & Development     
· Lead, coach, and develop cash management leaders and team members,…