Senior Clerical Specialist

Position: SENIOR CLERICAL SPECIALIST - 64084748

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Requisition No:867443

Agency:
Department of Health

Working Title:

SENIOR CLERICAL SPECIALIST -

This is a Senior Clerical Specialist position which provides direct customer service for the Environmental Health division.

Responsible for clerical duties, but not limited to:

• Answers incoming phone calls in a professional manner
• Sends, receives, and distributes faxes
• Receives and reviews permit applications from clients
• Performs data entry of permit applications
• Assists clients by answer questions and directing to a subject matter expert when appropriate
• Makes photocopies and scans
• Requests utility flagging service prior to underground work commencement
• Assists with outgoing mail including Certified and Fed Ex
• Performs quality control by monitoring applications, inspections, and investigations. Updates computer records accordingly.
• Performs work related to nuisance complaints
• Monitors and responds to individual emails and emails assigned to them in the departments shared mailbox within 48 hours
• Emails issued permits to customers
• Process applications submitted by email and submitted online through Environmental Health’s Online portal
• Assists with Facilities Programs as needed

Responsible for cashier duties including, but not limited to:

• Collects payments from clients
• Issues receipts to clients
• Balances and closes cash drawer

JPD Office Lead Worker responsibilities to include, but not limited to:

• Location Key Holder:
  Keeps keys for inspectors and other staff members and updates the information into the key log.
• Monitors and maintains office supplies and equipment
• Keeps detailed records of cash reports
• Ensures all cash documents are kept confidential
• Ensures the disposal of cash documents is handled per proper procedures
• Assists with training and leading staff
• Keeps this location organized and daily operations running smoothly

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Knowledge of office principles, practices & procedures related to Environmental Health
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of the techniques for effectively dealing with people
• Knowledge of filing practices and ability to organize and maintain diversified filing system
• Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner
• Knowledge of basic arithmetic
• Knowledge & ability to utilize problem-solving techniques
• Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook
• Ability to maintain cash drawer, count change, write receipts, reconcile cash on hand with daily receipts
• Ability to operate general office equipment including printer, copier, adding machine
• Ability to follow office procedures & practices and read procedures
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier, and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises or disruptions
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/AOther job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP-50-10.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures
• This position is classified as sensitive. This individual will perform tasks defined as…