Senior Clerical Specialist

Requisition No:867443

Agency:
Department of Health

Working Title:

SENIOR CLERICAL SPECIALIST -

Pay Plan:
Career Service

Position Number:

Salary: $38,760.00 to $41,820.00

Posting Closing Date: 01/03/2026

Total Compensation Estimator Tool

Open Competitive

This is a Senior Clerical Specialist position which provides direct customer service for the Environmental Health division.

Responsible for clerical duties, but not limited to:

• Answers incoming phone calls in a professional manner
• • Sends, receives, and distributes faxes
  • Receives and reviews permit applications from clients
  • Performs data entry of permit applications
  • Assists clients by answering questions and directing to a subject matter expert when appropriate
  • Makes photocopies and scans
  • Files paperwork
  • Requests utility flagging service prior to underground work commencement
  • Assists with outgoing mail including Certified and Fed Ex
  • Prepares correspondence
  • Performs quality control by monitoring applications, inspections, and investigations. Updates computer records accordingly.
  • Performs work related to nuisance complaints
  • Monitors and responds to individual emails and emails assigned to them in the departments shared mailbox within 48 hours
  • Emails issued permits to customers
  • Process applications submitted by email and submitted online through Environmental Health’s Online portal
  • Assists with Facilities Programs as needed

Responsible for cashier duties including, but not limited to:

• • Collects payments from clients
  • Issues receipts to clients
  • Balances and closes cash drawer

JPD Office Lead Worker responsibilities to include, but not limited to:

• • Location Key Holder:
    Keeps keys for inspectors and other staff members and updates the information into the key log.
  • Monitors and maintains office supplies and equipment
  • Keeps detailed records of cash reports
  • Ensures all cash documents are kept confidential
  • Ensures the disposal of cash documents is handled per proper procedures
  • Assists with training and leading staff
  • Keeps this location organized and daily operations running smoothly

Performs other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of office principles, practices & procedures related to Environmental Health
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of the techniques for effectively dealing with people
• Knowledge of filing practices and ability to organize and maintain diversified filing system
• Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner
• Knowledge of basic arithmetic
• Knowledge & ability to utilize problem-solving techniques
• Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook
• Ability to maintain cash drawer, count change, write receipts, reconcile cash on hand with daily receipts
• Ability to operate general office equipment including printer, copier, adding machine
• Ability to follow office procedures & practices and read procedures
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier, and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises or disruptions
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision

N/A

• • Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the…