Service Coordinator

Service Coordinator

Schedule:

Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Pay: $22–$26/hour (depending on experience)
About the Role Tews Company is hiring a Service Coordinator / Service Administrative Assistant to support day-to-day operations in a fast-paced service department environment (similar to an automotive service center). This role is ideal for someone who is detail-oriented, customer-focused, and comfortable coordinating work order documentation and warranty-related administration.

What You’ll DoMonitor the service team’s digital communication system for completed technician work orders and confirm required documentation is included

Finalize, process, and close work orders once completion and documentation are verified

Prepare, submit, track, and follow up on warranty claims (including corrections and RMA follow-up)
Maintain organized digital and physical records for work orders, claims, and supporting documents

Manage and respond to daily email communications to keep work moving smoothly

Support the Service Manager with spreadsheets, reporting, and basic data analysis as needed

What We’re Looking For (Minimum Qualifications)
High school diploma or GED1–3 years of experience in administrative support, customer service, and/or warranty/service operations (heavy equipment preferred; similar industries considered)
Proficiency with Microsoft Office (Excel, Outlook, etc.)Strong organization, accuracy, and follow-through; ability to juggle multiple priorities

Clear written and verbal communication skills

High integrity and a customer-service mindset

Preferred (Nice to Have)
College degree

Experience closing out orders/work orders

Warranty claims experience

Company Values Servant Leadership, Honesty, Dependable, Caring, Profitable, Teamwork.

Interested? Apply today to be considered—this team is looking to move quickly.