Member Team Lead

Join to apply for the (USA) Member Team Lead role at Sam's Club

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $28.00/hr

• Assist management with supervising associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, and training associates on processes and procedures.
• Provide direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; complete and maintain marketing recaps and other required documentation; strive to meet membership goals; and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging the member and identifying member needs; assist members with purchasing decisions; locate merchandise; provide guidance and support to members regarding self‑service technology; assist members with transactions utilizing registers or self‑checkout area; and ensure club pick‑up orders are filled.
• Oversee the assigned area of responsibility by handling claims and returns; zone the area; arrange and organize merchandise; identify shrink and damages; organize and maintain availability of carts/flatbeds; assist members with transporting items; utilize cart retrieval equipment according to company policies and procedures; and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and other required documentation by following accounting office procedures; provide funds for proper register operation; create and interpret financial analysis reports; assist with accounting‑related investigations; prepare daily deposits; prepare and oversee Cash Fund Transfers; investigate overages and shortages in cash register drawers and accounting office; and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyze and apply information from multiple sources; monitor progress and results; and identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implement related action plans; use the Open Door Policy; and assist management with correcting ethical and compliance issues and problems.
• Lead and participate in teams by using and sharing resources, information, and tools; determine customer needs and business priorities; coordinate and execute work assignments; provide advice, feedback, and support to ensure timelines and work quality are achieved; and model and help others with how to adapt to change or new challenges.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

• 6 months retail experience including operating front‑end equipment (for example, cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

• Leading a front‑end team;
  Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

5170 S Cleveland Ave, Fort Myers, FL , United States of America

Mid‑Senior level

Part‑time

Information Technology