Accenture Construct – Community Service Representative, ANS

Accenture Construct Job Opportunity

You've Never Been Satisfied with "Good Enough."

You didn't get into this to manage one piece of a project. You got into it to change how the world gets built.

At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving — smarter, safer and more sustainably.

You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and handover, and we stand behind how they land.

Because "good enough" builds the past. You're here to build what's next.

The Work:

• You'll develop, coordinate, promote, and implement the client's customer service goals and objectives.
• You'll provide proactive customer assistance and advocacy regarding utility billing issues.
• You'll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
• You'll actively participate in a community outreach program to promote the client's goals and objectives with other governmental entities.
• You'll serve as a resource for builders and developers regarding connections within our service areas.
• You'll represent the client before other governmental agencies, including city and county commission meetings.
• You'll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
• You'll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
• You'll develop strategies and methods to enhance and encourage public involvement.
• You'll prepare and present written and verbal communications for various audiences.
• Onsite at client site:
  The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Here's What You'll Need:

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field
• At least five (5) years of hands-on experience in customer/public assistance work

Bonus Points If You Have:

• Successfully built a team approach to customer problem-solving and resolved complex issues
• Experience presenting to elected officials, civic organizations, and neighborhood groups
• Skill in making sound decisions and exercising sound judgment in various situations
• Proficiency in coordinating customer service issues with officials and the public
• Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
• Strong communication skills, both oral and written, with the ability to present information clearly
• Knowledge of public relations strategies, media relations, and public involvement techniques
• Skill in designing and managing public involvement programs and promotional materials
• Capable of working both independently and as part of a team to achieve goals
• Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

$55,000 - $65,000 a year Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of…