VIP Membership Concierge Fort Myers, FL
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
VIP Membership Concierge job at Power House Home Services LLC. Fort Myers, FL.
Power House Home Services – Fort Myers, Fl Full-time | On-site | Customer Success / Membership Services
About Power House Home Services Power House Home Services is a fast-growing, customer-focused electrical, HVAC, and plumbing company serving Southwest Florida. We’re known for delivering exceptional service, high-quality workmanship, and total home protection for our members. We're building a first-of-its-kind VIP Membership Concierge role to deliver white-glove service to our maintenance plan customers. This person will become the dedicated point of contact for our members—building relationships, improving retention, and helping customers protect their homes year-round.
If you love creating exceptional customer experiences, developing long-term relationships, and managing details with precision… you’ll thrive here.
The VIP Membership Concierge is responsible for managing, retaining, and growing our membership customer base. You will serve as the personal liaison for our Home Protection Plan members—providing concierge-level support, proactive communication, appointment coordination, and membership renewals. This role is ideal for someone who enjoys working with people, follows through relentlessly, and takes pride in being the reason customers stay loyal year after year.
Key Responsibilities Membership Retention & Growth- Serve as the dedicated relationship manager for all membership customers
- Proactively contact members for renewals, credit card updates, and expiring plans
- Manage membership upgrades, cross-service add-ons, and win-back opportunities
- Follow up after maintenance visits to ensure satisfaction and uncover additional needs
- Manage the dedicated VIP Membership phone line
- Return all membership-related voicemails promptly
- Ensure members feel heard, supported, and prioritized
- Provide clear communication on upcoming maintenance visits, scheduling needs, or service recommendations
- Call all new members within 24 hours to welcome them to the program
- Guide members on what to expect and how to utilize their benefits
- Track member satisfaction (NPS) and elevate issues when needed
- Coordinate with internal teams to ensure a seamless experience
- Maintain accurate membership records and renewal dates
- Monitor membership churn and take action to reduce cancellations
- Produce weekly membership performance reports
- Collaborate with management to improve systems and customer experience
- Experience in customer service, account management, or client relations
- Strong communication skills—friendly, clear, and confident
- Highly organized with strong follow-through
- Comfortable making outbound calls
- Ability to build rapport and long-term relationships
- Tech-savvy and able to learn new software quickly (Service Titan experience a plus)
- Positive attitude and a passion for helping customers
- Competitive hourly pay + performance bonuses
- Health, dental, and vision benefits
- PTO and paid holidays
- Opportunities for advancement
- Supportive team environment
- The chance to build and lead a high-impact program from the ground up
$45,000–$60,000 base salary + Monthly bonuses based on membership renewals, upgrades, and growth.
Who Will Succeed In This Role- You genuinely enjoy talking to people
- You’re proactive and don’t let things fall through the cracks
- You care about delivering a remarkable customer experience
- You thrive in a growing company where your work is noticed and appreciated
- You want a position where you can build real relationships with customers
If you’re ready to join a company that values its customers and its team—and you want to be the voice and heartbeat of our membership program—we’d love to meet you.
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