Front Desk Agent - Paseo; Seasonal

Front Desk Agent - Paseo (Seasonal) –
KW PROPERTY MANAGEMENT AND CONSULTING

Property:
Paseo

Be instrumental in creating a luxury environment and executing five‑star service exceeding expectations in customer service.

• Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.
• Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service‑oriented manner.
• Conduct all concierge services for the association as an ambassador of Paseo— with integrity and in a professional manner.
• Establish relationships with local merchants and service providers.
• Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures.
• Maintain a clean and organized working environment— the concierge provides the first impression of all guests and residents of the Association.
• Make reservations for dining as well as events ensuring that all necessary information is recorded properly.
• Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
• Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.
• Manage the lost and found items by maintaining a log to track the items received.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.
• Perform other duties as required by the Association and management.

The position will be primarily working in the amenities area of a residential community, while working indoors and outdoors. Exposed to typical climate found in the area.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property.

• High School Diploma
• Previous experience in a similar role.
• Must have excellent communication skills and be able to communicate clear, detailed information related to the community.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Must enjoy working in a fast paced environment with a diverse group of people.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug‑free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Fort Myers, FL – $18.00–$22.00 per hour