Client Services Representative

Location:
Fort Myers, FL 33913

Duration: 06 Months

Candidates must have a completed Bachelors Degree for consideration.

Candidates must be flexible enough to work in either of the following shifts based on requirements: 9am-6pm EST or 10am-7pm EST

• Research Engagement Services (RES) Specialists provide world-class service by engaging directly with clients, prospects and vendors to coordinate requests with Client Research & Advisory Experts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive. In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Client Expert community to problem solve around our clients most pressing technology and business-related questions and problems.
• Other duties include:
  Coordinate with internal and external stakeholders to schedule research interviews.
• Serve as primary day-to-day contact for member and prospective companies for research projects.
• Ensure that CRM database () contains accurate account details, contact information, and notes regarding research interview requests.
• Provide research support on a variety of projects.
• Maintain project dashboards to provide clear and accurate visibility into project ownership, progress and next steps.
• Time management and organizational skills Written and verbal communication skills Analytical mindse