Customer Resource Representative; Part-Time

Looking for great pay, part-time hours, and weekends off? Love helping people and making a difference? Your next opportunity starts with the Lee County Tax Collector!

We’re looking for friendly, energetic, and organized individuals who enjoy helping others and delivering a 5-Star customer experience!

• Starting Pay: $18.38 per hour
• Location: Fort Myers
• Schedule: Monday - Friday (Part-Time)

• Early Bird: 7:30 AM - 12:30 PM
• Mid-Morning: 9:30 AM - 2:30 PM
• Afternoon: 11:45 AM - 4:45 PM

As a Customer Resource Representative, you'll be the first friendly face customers see and help keep their visits running smoothly!

• Be the First Hello! Welcome customers, check in appointments, and assist walk-ins.
• Keep Things Moving! Guide customers, manage service tickets, and maintain an organized lobby.
• Deliver 5-Star Service! Answer questions and help customers find the services they need.
• Be a Problem Solver! Review documents, process basic transactions, and schedule appointments.
• Team Up! Support coworkers, monitor lobby, and help with daily office operations.

• Work-Life Balance! Part-time hours and weekends off.
• Options That Fit! Three convenient shift choices.
• Make a Difference! Help people and create positive experiences every day.
• Great Team! Enjoy a fast-paced, customer-focused workplace.

Love helping people and making a difference? We want you on our team!

• High school diploma or GED; supplemented by customer service or call center experience and cash handling experience; or an equivalent combination of education, certification, training and/or experience.
• Proficiency in Microsoft Office and valid Florida driver's license required. Ability to speak and read foreign language(s) preferred.
• Excellent communication skills and customer diplomacy; proven ability to problem-solve and multi-task; well organized and manages time effectively.

Work is performed independently under limited supervision with considerable latitude. Position typically requires processing and interpreting complex, less clearly defined issues.

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of medium to heavy weight (20-50 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.