Intake Coordinator, TRIO

Job Summary

The Intake Coordinator, TRIO coordinates the participant intake process and ensures smooth enrollment and transition of eligible students into the TRIO Student Support Services programs. This role provides information to prospective participants, facilitates the application process, verifies eligibility, and conducts interviews. Additionally, the Intake Coordinator, TRIO assists with current program participant meetings to ensure they are supported and connected to resources that contribute to their academic success.

• Coordinates and assists students with the TRIO Student Support Services application process and ensures necessary documentation is collected.
• Communicates regularly with prospective participants regarding the application process and their status; answers questions, provides information, and follows up with applicants.
• Maintains accurate and up-to-date records of student information, applications, and enrollment status.
• Conducts eligibility verification and follows established procedures for acceptance in the TRIO Student Support Services programs.
• Conducts interviews to identify individual students’ academic needs and provides an overview of program services, expectations, and available resources.
• Ensures compliance with program policies, procedures, and federal regulations related to student eligibility and enrollment.
• Facilitates integration of new students into the TRIO community, connecting them with resources such as study skills workshops, time management training, and academic success seminars.
• Assists with one-on-one and group coaching meetings to support retention and graduation; collaborates with the TRIO team to develop personalized student success plans.
• Monitors student progress and offers support and interventions as appropriate.
• Assists in preparing reports related to program outcomes and participant demographics.
• Enters data into relevant databases to support data collection for grant reporting purposes.

• Assists with on-campus information sessions, tabling, and presentations to raise awareness of services and eligibility requirements.
• Assists with the facilitation of a variety of events for program participants, including workshops, presentations, cultural events/trips, and annual events.
• Performs other job-related duties as assigned.

• Either six years of directly related full-time experience or a bachelor’s degree from an accredited institution in an appropriate area of specialization plus two years of full-time experience directly related to the job functions.
• Experience operating a personal computer and proficiency with Microsoft Office (Word, Excel, PowerPoint, Publisher, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

• Master’s degree from an accredited institution in a related field.
• Experience working with low‑income students, first‑generation students, and students with disabilities.

• Knowledge of policies, procedures, and regulations pertaining to the position.
• Strong organizational skills and ability to prioritize and complete simultaneous projects when numerous and competing demands are involved.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Excellent verbal and written communication skills.
• Skill in public speaking and delivering presentations to individuals and groups.
• Ability to interpret and apply laws, regulations, policies, and procedures consistently.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to provide professional customer service.
• Ability to analyze and solve problems, draw valid conclusions, and develop appropriate alternatives where applicable.
• Ability to interact professionally with staff, faculty, students, and the community in a service‑oriented environment.

Applications received prior to December 31, 2025, will receive priority review.

This is a grant‑funded position with anticipated refunding. Although renewal of the grant is expected, the position is contingent upon renewal of the grant.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.