Medical Assistant II

Job Description Summary

The Medical Assistant II (MA) is responsible for providing high-quality, compassionate clinical and administrative support to physicians, hospitalists, and other healthcare professionals in both outpatient and hospital-based settings. This role ensures efficient patient flow, accurate documentation, and exceptional patient care through coordination, education, and hands‑on service delivery while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

• Conduct comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
• Assist providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
• Perform EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
• Prepare, label, and process laboratory samples and point‑of‑care tests accurately.
• Maintain infection control, safety protocols, and equipment calibration across all clinical areas.
• Support providers with patient triage, care coordination, and transitions across clinical settings.
• Provide patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR).
• Schedule, confirm, and track patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verify insurance coverage and assist with prior authorizations, billing, and coding processes as needed.
• Monitor inventory levels and prepare examination or procedure rooms with required supplies and equipment.
• Participate in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitate communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient‑centered care.
• Maintain confidentiality and adhere to HIPAA, OSHA, infection control, and all compliance standards.
• Uphold compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.