Ella Mae's Host

Ella Mae's Host page is loaded## Ella Mae's Host locations:
Fort Myers, FLtime type:
Part time posted on:
Posted Yesterday job requisition :
JR102431#
** We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
** Ella Mae’s Diner Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance to Ella Mae’s Diner standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.
** Essential Functions
*** Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
* Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
* Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
* Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system
* Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
* Ability to converse with guests in a friendly, hospitable and informative manner
* Use a rotation method to ensure seating is fair
* Report to work on time and in proper uniform/approved attire
* Work as a team with all team members within the hotel
* Check greeter station assigned for cleanliness of area
* Ensure the front of the restaurant is clean and all objects are dust free
* Check all tables to ensure they are set up and ready to be seated with guests
* Communicate to servers when seating tables
* Assist servers when necessary and clears, sanitizes and sets tables as needed.
* Have knowledge of all areas within the hotel
* Ability to communicate to managers the flow of dining room
* Never solicit tips
* Attend monthly department meetings and daily stand ups
* Ability to use POS (point of sale) system Oracle MICROS POS
* Assist managers with daily duties such as scheduling of stations
* Follow the procedures addressed in the training manual
* Perform other duties as management requests to service our guests.
** Qualification Standards
**** Education & Experience
*** High School diploma or higher
* Previous hospitality experience preferred, at least one-year host position preferred
* Previous cashier/cash handling experience preferred
* Excellent customer service skills
* Excellent communication skills, both verbal and written
* Ability to use technology e.g. tablets, iPads
* Ability to assist with menu revisions when needed
** Physical Demands
*** Ability to sit or stand for extended periods of time
* Ability to communicate clearly
* Ability to lift 20 lbs. or more
* Corrected vision to normal range
* Long hours sometimes required
** Mental Demands
*** Make sound judgments quickly
* Work on multiple tasks, making appropriate progress towards deadlines
* Manage differing personalities within the office, the hotel and the community
* Maintain the highest degree of confidentiality
* Ability to work effectively in stressful, high pressure situations
* Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
** NOTICE:
** The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.
** Benefits**
* ** Full-time Associate Benefits**  + Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
* ** Part-time Associate Benefits**  + All above-listed benefits except…