Seasonal Banquet Server

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Banquet Server will be responsible for providing friendly, attentive, unobtrusive and accurate service to create an exceptional banquet event dining experience. Ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development. The position is a Seasonal On-Call position.

Essential Functions Acknowledge guest in all public spaces with a warm and friendly greeting

Assist in the setup of banquet tables, buffet and coffee stations for events according to banquet event order (BEO). Serve food and beverage items. Bussing and clearing all tables during events and when events finished

Ensure cleanliness of function areas before and after functions. Clear tables and return all equipment to their respective areas. Ensure back function areas are clean at the end of event

Ensure service safety by transporting all equipment in the proper manner. Be responsible for handling of all equipment and ensure that all spills and breakage are attended to immediately

Gather all equipment necessary to service a function and maintain a clear and immaculate service area Ensures event area set ups are accurate and presented in a timely manner

Ensures compliance with all cash handling and bill handling policies and procedures

Assist guest with any specials requests

Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens

Professional communication while using technology

Respect all guests, team members, and management by maintaining a positive, friendly attitude

Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name Ability to take initiative and handle assignments with limited supervision

Follow all hotel policies and procedures as outlined in the team member handbook

Adhere to grooming and appearance standard

Performs service recovery when required to ensure complete guest satisfaction

Performs opening and closing side work Adheres to responsible alcohol service guidelines

Understands Luminary Hotel & Co. menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions

Adheres to Luminary Hotel & Co. standards for guest service

Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately

Perform other duties as management requests to service our guests

Hotel Performance Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott Qualification Standards Education & Experience Must have at least 2-3 years’ experience as a banquet server, preferably in upscale hotel or resort.

Must be able to work flexible hours, breakfast, lunch and or dinner shifts, weekends and holidays.

Must be able to read, write and speak English. Bi-lingual (English/Spanish) is a plus.

Ability to learn and master the POS system.

Experience with Oracle MICROS POS is a plus.

Serv Safe certified

High School diploma or higher

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology e.g. tablets, iPadsPhysical Demands Ability to stand for extended periods of time Ability to squat and bend Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

Ability to lift/push/pull 50 lbs.

Mental Demands Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work…