IT Support Specialist Business Client Support MSP Environment

Benefits

• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Kentwood, MI

Team Logic IT supports small and mid‑size businesses across West Michigan with secure, reliable, and personable IT services. We work hands‑on with local clients and operate with structure, ownership, and follow‑through.

If you enjoy troubleshooting, communicating clearly, and helping people get back to work, you’ll fit right in.

• Serve as the first response for client support tickets via phone, email, and web portal.
• Diagnose and resolve issues involving:
  • Windows 10/11 workstations
  • Microsoft 365 accounts, licensing, Teams/SharePoint access
  • Printing, user access, MFA, and basic networking issues
• Configure and deploy new user laptops/workstations.
• Use Ninja One RMM and Autotask PSA to manage and document your work.
• Escalate more complex issues to the engineering team when appropriate.
• Occasionally visit local client sites for installs or hands‑on support.

• 1–3 years of professional IT support experience (service desk or equivalent).
• Familiar with ticketing workflow and communicating with non‑technical users.
• Understanding of networking basics (IP, DNS, DHCP, gateways).
• Organized, reliable, and able to follow through on open requests.
• Valid driver’s license and ability to support clients locally.

• MSP or multi‑client IT support background
• CompTIA A+ (or willingness to earn within 90 days)
• Experience with Microsoft 365 Admin Center or Entra  management
• Experience with RMM/PSA tools (Ninja One, Autotask, Connect Wise, Datto, etc.)

This is not a trainee role. Prior professional IT support experience is required.

• $24–$27 per hour
  , based on experience
• Certification reimbursement and paid professional development
• Growth path toward Client Service Technician → Systems Engineer → Technology Advisor
• Team culture based on consistency, accountability, integrity, and care

Compassionate
• Personalized
• Committed
• Secure
• Reliable
• Excellent
• Servanthood

We show up. We take responsibility. We follow through.