IT Help Desk Associate

Join to apply for the IT Help Desk Associate role at Florida Rural Legal Services, Inc. (FRLS).

Florida Rural Legal Services, Inc. (FRLS) is a non‑profit law firm that provides free civil legal aid to eligible individuals, families, and vulnerable communities across 13 Florida counties, as well as to farm workers statewide. Since 1966, FRLS has been dedicated to justice, offering legal services in housing, family, consumer protection, public benefits, elder, disaster relief, education law, and more—at no cost to our clients.

FRLS partners with community organizations and pro bono attorneys to provide quality advocacy, outreach, and education aimed at protecting the rights of those in need. For over 50 years, FRLS has been a steadfast advocate for justice. Learn more S.org.

The IT Help Desk Associate is responsible for delivering first‑level technical support to staff located in Fort Myers, Belle Glade, and Immokalee. This role includes troubleshooting hardware and software issues, assisting with system access, and escalating more complex technical concerns to senior IT personnel. The associate plays a vital role in ensuring reliable and efficient IT operations across these locations. The IT Help Desk Associate works under the supervision of the Information Technology Director.

• Provide Tier 1 help desk support to staff in Fort Myers, Belle Glade, and Immokalee, including troubleshooting hardware and software issues, assisting with system access, and escalating complex problems to higher‑level IT personnel.
• Set up and configure peripheral devices such as printers, scanners, and monitors to ensure proper functionality.
• Assist in setting up computers on the network, ensuring connectivity and access to necessary resources.
• Provide support for Microsoft Office applications and other business software used across the organization.
• Assess existing IT systems (business applications, PC software, and PC hardware) for any issues or inefficiencies.
• Work with employees and department heads to determine system requirements and identify areas for improvement.
• Assist the IT team in implementing new systems and updates, ensuring smooth integration and functionality.
• Test new systems and enhancements and troubleshoot any issues that arise during or after implementation.
• Provide user training and create documentation on how to use new systems and tools effectively.
• Continuously monitor system performance and recommend adjustments as needed to maintain efficiency.
• Gather reporting requirements and assist in designing and generating end‑user reports from various business applications.
• Assist with IT‑related tasks during new hire onboarding and employee terminations, including account setup and equipment retrieval.
• Other duties as requested.

• Analytical skills.
• Technical proficiency in IT systems, PC software, PC hardware, and peripheral devices.
• Effective communication with IT team members, managers, and clients.
• Clear and concise writing skills.
• Strong problem‑solving abilities.
• Project management skills, including timelines.
• Ability to create and conduct user training and presentations.
• Proficiency in Microsoft Office applications (One Drive and SharePoint) and familiarity with Help Desk software, data backup tools, and relational database concepts.

• Associate’s degree in Computer Science, Information Technology, or a related field.
• At least 2 years of experience in a similar role; experience with One Drive and SharePoint is preferred.

• Professional work environment.
• May require work after hours or during weekends.

• Must be able to lift a maximum of 50 pounds.
• Travel required as needed.

Direct Reports:
No direct reports.

The starting salary for this position is $50,000. FRLS offers a very generous benefits package that includes 403(b) with employer‑paid contribution; health insurance (medical, dental, and vision) for employees and their dependents; paid leave (up to 5 weeks of PTO, 2 personal days, and 13 holidays). FRLS IT Help Desk Associate operates in an in‑office environment, requiring work in their assigned office five days a week.

Entry level

Full‑time

Information Technology

Legal Services