Technology Systems Specialist

Are you a tech-savvy problem solver who enjoys helping others? Lee County Utilities is looking for a Technology Systems Specialist to support the technology that keeps our Customer Service Center running smoothly. You’ll play a key role in ensuring that our billing, collections, call center, and cashiering teams can serve customers efficiently and effectively.

• Provide technical support for the Customer Service Center staff, including the Customer Service Manager, call center, billing & collections, and cashiering teams.
• Troubleshoot and assist staff with software applications, especially our customer service billing software.
• Collaborate closely with software vendors to identify, troubleshoot, and resolve technical issues, ensuring timely solutions and minimal disruption to business operations.
• Operate, maintain, and implement complex software, hardware, and peripheral equipment.
• Troubleshoot servers and network systems.
• Analyze and review applications, desktops, and network systems to ensure optimal performance.
• Train users on new or updated systems, and communicate software and procedure changes.
• Monitor and respond to system failures, perform security updates, and maintain system security standards.
• Diagnose and repair hardware and network issues; install, configure, and upgrade systems as needed.
• Prepare reports, logs, and documentation related to system performance and maintenance.
• Coordinate with other departments and contractors to resolve technical issues and plan improvements.

• Education & Experience:
  • An Associate’s Degree or two years of college coursework in Computer Science, Information Technology, or a related field, and
  • Two years of experience in information technology, database management, software configuration, troubleshooting, or a closely related field.
• Skills:
  • Strong problem-solving and analytical abilities.
  • Working knowledge of networks, operating systems, and hardware troubleshooting.
  • Ability to train and support users effectively.
  • Clear and professional communication skills across all levels of the organization.
• License: Valid driver’s license with a good driving record.

Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.

Lee County Utilities (LCU) is a county-operated water, wastewater, and irrigation service provider dedicated to delivering safe, reliable, and high-quality utility services to more than 300,000 customers throughout Lee County. Our team works every day to support the health, safety, and well-being of our community through innovation, efficiency, and environmental stewardship. We take pride in maintaining critical infrastructure that keeps Lee County running, from clean drinking water to sustainable wastewater management, while providing excellent customer service and responsible resource management.