CINC Support Specialist

The CINC Support Specialist serves as the primary point of contact for all user-related support, training, system administration, and technical issue resolution within the CINC platform. This role is responsible for providing exceptional customer service to internal users, diagnosing and resolving system issues, delivering training programs, maintaining system documentation, and driving user adoption across the organization. The ideal candidate is highly organized, technically inclined, and passionate about helping users maximize the value of CINC while ensuring consistent processes and data integrity.

• Serve as the primary support resource for all CINC-related user questions, technical issues, and system inquiries.
• Respond to, troubleshoot, and resolve user-reported issues in a timely and professional manner.
• Escalate complex issues to vendors or technical partners as appropriate and track issues through resolution.
• Monitor system performance and proactively identify opportunities to improve the user experience.
• Maintain support ticket documentation and provide status updates to stakeholders.
• Assist users with account setup, access management, permissions, and system configurations.
• Create and maintain troubleshooting guides, FAQs, and support documentation.

• Design, develop, and deliver onboarding and ongoing training programs for CINC users.
• Conduct live, virtual, and recorded training sessions for new hires and existing employees.
• Develop user guides, quick-reference materials, job aids, and training resources.
• Identify knowledge gaps and implement targeted training solutions.
• Promote best practices and drive consistent usage of CINC across the organization.
• Measure training effectiveness and recommend improvements to increase adoption and utilization.

• Support day-to-day administration and maintenance of the CINC platform.
• Assist with system configuration updates, workflow enhancements, and feature implementations.
• Validate system functionality following upgrades, releases, and configuration changes.
• Coordinate testing activities and document results.
• Maintain system documentation, processes, and configuration records.

• Partner with Sales, Marketing, Operations, and other business stakeholders to understand operational needs.
• Gather user feedback and recommend process enhancements to improve efficiency and effectiveness.