ERP Support Specialist
Job in
Fort Myers, Lee County, Florida, 33916, USA
Listed on 2026-10-12
Listing for:
Talent Groups
Full Time
position Listed on 2026-10-12
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Administrator, Systems Analyst
Job Description & How to Apply Below
- Strong knowledge of enterprise applications (Oracle Fusion ERP/SCM/HCM or similar platforms)
- Technical proficiency in SQL, REST APIs, and system integrations
- Provide Tier 2 support for enterprise systems, including troubleshooting, issue resolution, and escalation.
- Monitor system performance and ensure operational reliability.
- Support system functionality across Oracle Fusion, WMS, and related platforms.
- Support and maintain system integrations, APIs, and data flows.
- Collaborate with Database Engineers and developers on enhancements and fixes.
- Assist with reporting, data analysis, and system optimization efforts.
- Lead change management, version control, and release processes.
- Coordinate quarterly patching cycles, including regression testing.
- Lead QA/UAT testing efforts and manage promotion of updates to production.
- Evaluate and recommend system enhancements and configurations.
- Identify opportunities to improve system utilization and business processes.
- Collaborate with users to drive adoption and operational efficiency.
- Develop and maintain system documentation, SOPs, and training materials.
- Provide mentorship and support to Tier 1 IS staff and end users.
- Facilitate knowledge transfer and user training sessions.
- Coordinate with vendors (e.g., Oracle) and support partners to resolve complex issues.
- Collaborate with internal stakeholders to prioritize and manage system needs.
- Manage multiple support requests, projects, and operational tasks simultaneously.
- Participate in after-hours on-call rotation as required.
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