Desktop Support Specialist

Desktop Support Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years' experience in technical support, strong knowledge of both Windows and macOS operating systems, and are looking for your next career move, apply now.

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full-time contract and onsite in Ft. Myers.

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, and maintain desktop operating systems, applications, and updates
• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
• Escalate complex issues to higher-level IT teams when necessary
• Maintain accurate documentation of incidents, solutions, and system configurations
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
• Support remote users via phone, email, and remote access tools
• Ensure compliance with security policies, including antivirus, patch management, and access controls
• Participate in asset management, inventory tracking, and equipment lifecycle management

Required:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1-3 years of experience in a desktop support, technical support, or help desk role
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 applications and services
• Familiarity with Active Directory and basic networking concepts
• Experience with ticketing systems and remote support tools
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred:

• IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent
• Experience supporting mobile devices, including iOS and Android platforms
• Knowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF
• Experience with Power Shell, Bash, or other scripting and automation tools
• Experience supporting hybrid or enterprise-scale environments
• Strong documentation and organizational skills
• Ability to work independently and collaboratively within a team environment

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time, with occasional movement throughout the office
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• May require lifting, carrying, and moving computer equipment and peripherals up to 40 pounds
• Frequent interaction with employees and stakeholders at all levels of the organization

The pay range for this position is $15 per hour. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.