Seasonal IT Client Support Analyst

CLA is a top 10 national professional services firm where our purpose is to
create opportunities daily, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is growing and seeking to hire a Seasonal IT Client Support Analyst to join our talented Information Technology team. The position will start in December 2026 and last through April 2027
.

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues
• Log detailed activities, and track requests utilizing an incident management database
• Be able to work independently as well as in a team setting by sharing support experiences and issues.
• Cultivate a working knowledge of IT ticketing system and chat support
• Demonstrate strong verbal and written communication skills
• Strong customer service skills

• Minimum 1 year experience working in customer service and providing IT support
• High school diploma or equivalent

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being.

• Offer comprehensive benefit options that include health, dental, vision, 401k and much more.