Business Operations Supervisor

Location: Lee Memorial Hospital
-2776 Cleveland Ave Fort Myers FL 33901

Department: Public Safety

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate: $22.73 - $28.41 / hour

The Business Operations Supervisor provides operational and administrative leadership for the Public Safety Emergency Management and Switchboard departments. This role ensures efficient business processes, compliance with organizational standards, and optimal resource utilization throughout the department. The supervisor also provides direct administrative support to the System Director for Public Safety, including scheduling, reporting, and coordination of strategic initiatives.

• Develop and maintain workflows, policies, and procedures to ensure operational efficiency.
• Monitor performance metrics and implement process improvements.

• Assist with budgeting, expense tracking, and financial reconciliation.
• Acquire purchase orders and track associated expenses.
• Track financials for capital projects associated with Public Safety, Emergency Management and Switchboard operations.

• Ensure adherence to regulatory requirements and organizational policies.
• Maintain accurate records for DNV audits, emergency plans, and operational reports.

• Manage calendar, schedule meetings, and coordinate travel arrangements.
• Prepare reports, presentations, and correspondence for leadership.
• Assist with strategic planning activities and follow-up on action items.
• Serve as liaison between the System Director and internal/external stakeholders.

Education: Bachelors in business management or equivalent. 5 years of relevant experience with a focus in public safety or healthcare profession may be considered in lieu of degree.

Experience: Minimum of 5 years administrative assistant or business operations experience required.

Certification: N/A

License: N/A

Other: Proficiency in Microsoft Office Suite required. Leadership and team coordination. Financial and operational acumen. Adaptability and resilience under pressure. Confidentiality and discretion in handling sensitive information. Strong organizational, analytical and communication skills.

This position serves on the Lee Health System Incident Management Team during emergency activations and may be required to be on site throughout the activation providing business operations support.