Branch Manager; Bilingual

Overview

Compensation: $60,000 - $88,000 based on experience and credentials
Location Type: Onsite
Position Type: Full Time
Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM

The Service Center Manager embodies the culture of Suncoast Credit Union, leading with passion and dedication. This individual fosters a collaborative environment by empowering team members to serve with empathy, resourcefulness, and a sense of ownership. With a strong networking responsibility, this role proactively shares the credit union's value proposition with local businesses, reinforcing the brand within the community. The Branch Manager promotes community involvement and actively seeks opportunities to expand the service center's reach.

An ideal incumbent is a strategic thinker who challenges the status quo to drive positive change, with a talent for connecting people with possibilities to champion collaboration, inclusion, and innovative thinking. This individual operates with high integrity to build trust through transparency and lead by example.

• Strategic Leadership: Take charge of planning and managing daily operations within the service center, ensuring a member‑centric approach
• Inspire and Develop Talent: Mentor and empower your team, fostering a culture of ownership and development that drives performance
• Deliver Exceptional Member Service: Direct all service delivery options with a focus on quality and efficiency, ensuring that every member feels valued
• Build a Thriving Team Environment: Cultivate a positive workplace culture by maintaining open communication and addressing team member concerns
• Champion Sales and Service: Lead by example in promoting credit union products and services, inspiring your team to enhance members' financial wellness
• Community Engagement: Actively represent the credit union in community events, building strong relationships and credibility
• Operational Excellence: Ensure compliance with internal policies and regulatory requirements, promoting operational soundness
• Set and Achieve Goals: Establish and communicate performance goals for your team, guiding them in developing actionable plans
• Foster Innovation: Continuously evaluate and recommend new methods to enhance operational efficiency and improve member experience
• Resolve Escalated Issues: Engage with members to understand their needs and provide effective solutions for complex issues
• Oversee Loan Evaluations: Lead the evaluation process for loan qualifications, ensuring accurate information is provided for optimal underwriting
• Collaborate Across Departments: Work closely with other departments to enhance service delivery and organizational success
• Monitor Performance Metrics: Track key performance indicators (KPIs) and prepare insightful reports for senior management
• Budget Oversight: Assist in managing the branch budget, seeking opportunities for cost savings while maintaining service quality
• Promote Continuous Learning: Advocate for ongoing training opportunities for your team, ensuring they remain knowledgeable and skilled
• Drive Strategic Initiatives: Contribute to the credit union's strategic direction by aligning branch operations with broader goals
• Crisis Management: Develop strategies to address operational challenges, ensuring business continuity
• Review and recommend new methods or procedures to make daily operations more efficient
• Perform considerable short‑term planning, scheduling, and coordinating to develop and implement business objectives
• Set goals for assigned teams to achieve operational and strategic results
• Provide guidance, mentoring, and development opportunities for directly reporting staff
• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
• Assist with the development, monitoring, and maintenance of the annual budget
• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
• Attend educational events to increase professional…