General Manager; CAM High Rise

Property has 32 stories - built  and has 200 units

• As the key employee liaison between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image:
  Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
• The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations.
• On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.
• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave in a professional manner and comply with company’s safety standards. Motivate staff to work as a team.
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
• Initiate contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to ensure that the service is being delivered.
• Responds to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
• Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.
• Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Attends monthly Manager’s meeting.
• Maintain and upload all documents into the management support systems accurately and update accordingly.
• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files and communication…