Case Processing Manager

Requisition No:867506

Agency:
Department of Revenue

Working Title:

CASE PROCESSING MANAGER I -

Pay Plan: SES

Position Number:

Salary: $49,793.88 - $60,231.84 / annually

Fort Myers

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 10 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

• Currently employed with the Florida Department of Revenue.
• Experience in assigning work and/or leading teams.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.).
• Two years of experience working in the Child Support Program.
• Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

• This is a full‑time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part‑time telework after you complete required training and reach an acceptable level of proficiency.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• This position may require periodic travel.
• This position has been designated as a “mission essential” position pursuant to the Department of Revenue’s Continuity of Operations Plan. The incumbent is required to be available to perform emergency or disaster‑related duties due to an emergency or disaster impacting or threatening to impact the Department which may require the incumbent to work additional hours over and above the regular work schedule.
  
  Emergency or disaster‑related duty may include performing or supporting the Department’s mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Applicant must ensure all employment including military service, self‑employment, job‑related volunteer work, internships, part‑time employment, etc. is listed in detail and chronological order.
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.
• Applicants who do not provide all necessary information, may not meet the requirements for this position.

Salary: $49,793.88 - $60,231.84

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Screening Disclaimer: Your responses to qualifying questions must be verifiable by skills and/or…