Regional Technical Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is Hiring! Regional Technical Service Manager
- Flygt Submersible Pumps

The Regional Technical Service Manager - Flygt (Submersible Pumps) is be responsible for leading service operations within an assigned region. In this role, the Regional Technical Service Manager will develop and implement plans for driving service center improvements in customer owned repairs, field services, start-ups, commissioning and preventive maintenance activities. Support the “service call center” process by providing support to our end users 24/7/365.

“Company Vehicle is Assigned”

We offer a full benefits package to include Flex Time Off, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Submersible Pumps experience
• Lead service efforts regionally with focus on customer satisfaction.
• Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
• Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty.
• Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.
• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).
• Interface with end-users handling service problems and start-ups either by phone or on-site visit.
• Manage equipment repairs for the region and individual service centers.
• Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches.
• Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region.
• Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.

QUALIFICATIONS :

• Preferred
  - Bachelor Degree in related field or equivalent combination of education and experience
• Submersible Pump experience
• 3-5 years of experience in service and/or rental fleet management
• A minimum of 5 years of experience having led and managed a team is required
• 3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
• Green Belt certification preferred or willingness to earn one within the first 18 months
• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Ability to effectively delegate responsibility and manage the work activities of others
• Proficiency in Microsoft Office products and the use of computer applications.
• Ability to meet and continuously maintain authorization to operate a company vehicle.
• Knowledge of electric submersible and pumping equipment.
• M&C and Electrical Skills
• Familiarity with the service industry and the markets served (e.g. construction, mining,…