Assistant Store Manager - Soma

POSITION OBJECTIVE

The Assistant Store Manager supports the Store Manager in promoting a customer and product‑focused sales culture. Responsibilities include managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. The role is a key contributor to a high‑performance, inclusive team environment.

• Analyze sales reports and KPIs to determine business needs and execute in‑store business and sales strategies in partnership with the Store Manager.
• Establish clear expectations and hold store team accountable for achieving brand, performance, and behavior standards.
• Control payroll and supply budget and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
• Perform all financial activities in accordance with policy, including cash handling, price changes, merchandise handling, and accurate register transactions.
• Ensure compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls.
• Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Maintain visual presentation, organization, and facility maintenance representative of the brand.
• Develop a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Train and coach the selling team on product knowledge, in‑store and online, and assist with locating fulfillment.

• Motivate and inspire the store team, developing a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and Store Manager to effectively lead positive change.
• Seek personal developmental opportunities and readily solicit feedback to build leadership skill set.

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensure the team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign‑up.

• Assist in recruiting, hiring, and developing a high‑performing team.
• Support, implement, and provide follow‑up for all training programs, seminars, etc.
• Assess and coach store team on performance.
• In partnership with the SM, resolve human resources issues in a timely and effective manner.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that store team adheres to all employment practices and policies.

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Strong leadership qualities, training and team building skills.
• Knowledge of administrative aspects of store operations.
• Able to communicate with customers and staff.
• Regular attendance is essential to this position; ability to work a flexible schedule, including nights, weekends, and holidays.

• Constant Walking/Standing – 67‑100% of 8‑hour shift.
• Occasional Lifting up to 50 lbs. – 1‑33% of 8‑hour shift.
• Frequ…