Installation Support Coordinator

Overview

The Installation Support Coordinator is responsible for coordinating repair appointments for Play Core installation support teams. This role serves as the central communication point between installers, customers, and internal teams, ensuring schedules are accurate, job notes are updated daily in , and installer portals remain current. Light travel may be required to support field operations or team coordination.

Essential Duties and Responsibilities

The Install Coordinator promotes the Company's mission and values-based culture through professionalism, accountability, and clear communication.

• Manages
• Installation schedules across multiple crews and regions
• Job readiness, site requirements, materials, and logistics
• Project documentation including job folders

• Safety
• Ensures installers receive required jobsite safety information
• Confirms site access, PPE requirements, and special conditions are communicated
• Tracks incident reports and escalates safety concerns as needed

• Quality
• Verifies installations align with approved plans, specs, and manufacturer guidelines
• Coordinates corrections, punch lists, and follow-up visits
• Supports compliance with ASTM, CPSI, and local code requirements

• Productivity
• Optimizes crew schedules to maximize efficiency and reduce downtime
• Coordinates deliveries, and site readiness
• Tracks job status, delays, and reschedules proactively

• Coordinates
• Communication between sales reps, installers, vendors, and customers
• Job changes, field issues, and scope clarifications

• No direct reports, but provides daily coordination and direction to field crews
• Maintains accurate job data in project management systems (e.g., )
• Prepares reports on backlog, scheduling, and job completion

Other duties may be assigned by Manager or Supervisor.

• Analytical Decision-Making
• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Teamwork & Relationship-Building
• Results Orientation
• EOE Accountability

• High school diploma or equivalent required
• 2-5 years  experience in construction coordination, installation scheduling, or project administration preferred
• Experience with playground equipment, construction, or trade scheduling strongly preferred
• CPSI certification or willingness to obtain is a plus

• Limited travel may be required for site visits
• Majority of work performed in an office

Describe the amount of travel and in what geographical areas.

Ability to read and interpret plans, safety rules, and procedure manuals. Ability to write routine reports and correspondence and communicate effectively with installers, customers, and municipal officials.

Ability to define problems, collect information, establish facts, prioritize tasks, and draw valid conclusions in a fast-paced environment with multiple active projects.

Proficiency in:

• Microsoft Excel, Word, and Outlook
• Project management software ( or similar)
• PDF tools and basic document management systems

• Strong follow-up and attention to detail
• Ability to manage competing priorities and deadlines

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen. The employee will occasionally lift and/or move up to 25 pounds. (50 pounds is the max). Specific vision abilities required by this job include close vision and ability to adjust focus.

• Team Building
• Occasional site visits
• Office computer and frequent phone use

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.