Clinical Administrative Assistant

Sherwood Park–Strathcona County Primary Care Network (SPPCN) | Fort Saskatchewan, Alberta | Full-time | $20.19–$26.59 per hour, based on experience

• Permanent, full-time position
• Competitive hourly compensation
• Extended health and dental benefits
• 9% RRSP matching program
• Paid vacation and sick leave
• Health & Wellness Spending Account
• Employee and Family Assistance Program
• Professional development funding and paid education time
• Collaborative and supportive team environment

Sherwood Park-Strathcona County Primary Care Network (SPPCN) is seeking a Clinical Administrative Assistant to join our clinical administration team. This role supports the effective and timely scheduling of patients referred to SPPCN clinicians, allied health professionals, and patient programs. The successful candidate will communicate with patients and physician offices throughout the scheduling and referral process, provide professional front-office support, and maintain confidentiality in accordance with health record and privacy requirements.

• Permanent, full-time position
• Competitive hourly compensation
• Extended health and dental benefits
• 9% RRSP matching program
• Paid vacation and sick leave
• Health & Wellness Spending Account
• Employee and Family Assistance Program
• Professional development funding and paid education time
• Collaborative and supportive team environment

As a valued member of the clinical administrative team, you will be responsible for but are not limited to the following:

• Responsible for following procedures for indexing, reviewing physician referrals and directing where needed in order to schedule and complete the referral process including:
  • Identifying appropriate triage process for various clinicians, programs and groups
  • Process self-referrals for patients as requested

• Conducts additional processes where appropriate (ie. check AHC number validity)
• Maintains schedules for clinicians, books appointments, monitors cancellations, internal referrals, worklists and/or wait lists and follows up where necessary
• Set up zoom links/meetings for virtual appointments for patients in-clinic where necessary

• Provides pre-appointment patient information and conducts multiple contact with patients and clinics (phone/email)
• May obtain pre-appointment documentation from patient, community stakeholders or physician offices
• Monitors/tracks clinical response letters to physician offices are completed as per CPSA
• Provide support to multi-disciplinary team members

• Responsible for front office reception to greet and direct patients and visitors appropriately to staff or appointments, as well as field inquiries from public or stakeholders and direct as necessary
• Field staff and patient questions/inquiries about zoom, EMR, patient iPads
• Responsible for proof reading and completing various clinical letters to ensure accuracy of patient and other information
• Scan information and documents to EMR, enter data or sends to patients
• Responsible for various office/building tasks:
  • Opening – closing procedures, equipment check, training room set up/take down
  • Conduct regularly scheduled equipment checks (daily AED, fridge temperature verification and recording)
• Maintain confidential medical records
• Patient check-in and Patient bookings
• Escort patient to exam room and take vital signs (height/weights/bp)
• Clean, restock & set-up patient rooms
• Monitor and request office supplies or inventory, as needed
• Other duties as required

• Enthusiastic, positive, and service-focused attitude.
• Flexible, creative, and able to manage competing priorities in a changing…