International Operations Agent

• Manage ocean and air import shipments from booking/pre-alert through final delivery
• Coordinate with overseas offices, carriers, airlines, customs brokers, and trucking providers
• Track shipments and ensure all milestones are updated accurately in the system
• Review and validate shipping documents (BL, MAWB, HAWB, invoices, packing lists)
• Ensure customs clearance is completed within required timelines
• Monitor and proactively manage demurrage, detention, and storage exposure
• Ensure all costs are captured, protected, and billed accurately and on time
• Communicate shipment status and resolve issues with clients and internal teams
• Maintain compliance with internal SOPs, KPIs, and billing requirements
• Other duties as assigned

• Job requires the ability to use vision, adjust focus and work on a standard computer screen.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require presence on-site at the assigned work location.
• Job requires attendance and dependability.

• Strong understanding of Incoterms, bills of lading, container tracking, and rail operations
• Experience working with Power BI, TMS systems, and milestone tracking (preferred)
• Strong organizational skills with the ability to manage high-volume files
• Excellent written and verbal communication skills
• Detail-oriented with a strong sense of accountability

• High School Diploma or GED required.
• 3–5 years’ experience in Ocean Import operations within a freight forwarder or logistics provider
• 2–4 years of import operations experience in ocean and/or air freight

• Professional certification may be required in some areas.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Canada required disclosure:
Salary range for this position is between CA 48,588.80 and 80,974.40 annual.