Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, focusing on innovation, client experience, and sustainable growth to enhance our work, service, and leadership.

As a Team Leader, you will lead a customer-centric team, manage a single H&R Block tax office, and drive seasonal tax business growth. Your responsibilities include team development, client service excellence, and achieving office growth objectives. You will also serve as a resource on tax topics and products for associates.

• Multi-unit management experience in retail, restaurant, banking, or related industries
• 2+ years as a Tax Professional

• Partner with the District General Manager to create growth plans and manage community involvement
• Assist in recruiting and onboarding new associates
• Handle escalated client service issues
• Ensure proper scheduling and conflict resolution
• Lead daily operations, ensuring quality and deadlines
• Train and coach team members, recognize contributions
• Conduct team meetings and communicate updates
• Manage schedules, timekeeping, and overtime
• Prepare tax returns as needed
• Conduct performance reviews and resolve employee issues

• Customer service or shift leadership experience
• People management skills
• Completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing taxes)
• Continuing education compliance
• Proficiency in MS Office
• Ability to work independently and flexibly
• High school diploma or higher

We invest in our people through comprehensive benefits, including health, wellbeing, financial wellness, and support programs. We foster a connected, diverse culture where everyone feels safe and valued. Our environment is recognized globally for excellence, and we are committed to diversity and inclusion.

Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment. This is a sponsored job with .