CX Training & QA Manager — Elevate Customer Experience
Listed on 2026-10-16
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Business
Regulatory Compliance Specialist
Summit Utilities seeks a Manager of Customer Experience, Training & Quality Assurance (Hybrid) to lead governance and continuous improvement of training and QA programs across Customer Service, Sales Support, Billing, and Collections. You will oversee curriculum, metrics, and readiness for major changes, ensuring regulatory compliance and a strong customer experience.
The role requires a bachelor’s degree in a related field, 7+ years in training/QA/CX, and 2+ years of leadership, with expertise
The CX Training & QA Manager — Elevate Customer Experience position in the Human Resources, Management & Operations field is open for applications.
This opportunity is part of our work in Human Resources, Management & Operations.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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