Coordinator - Enterprise Account Management

Coordinator I – Enterprise Account Management

Arc Best is looking for a Coordinator I – Enterprise Account Management to join our team. This role provides internal and external customer support for Account Development accounts, ensuring a best‑in‑class customer experience and collaborating with carriers and service providers to deliver creative solutions.

• Maintain effective lines of communication with internal and external customers.
• Support project work and transactional requests.
• Generate quotes for customers that provide a solution for their shipment.
• Other duties and projects, as assigned.
• Provide timely notifications of service options, conflict resolutions, and re‑consignments.
• Determine customer needs to create a quote.
• Provide accurate information regarding all services and modes.
• Monitor the case management system and respond to customer inquiries.
• Create bills of lading (BOL's) and provide shipment specific documentation.
• Use multiple systems and programs in support of customer needs and expectations.
• Complete pickup requests and rate corrections.
• Assist in the development of solutions for customers.

• Education: Bachelor's Degree, preferred
• Experience: Experience in transportation, preferred;
  Prior customer service, preferred
• Computer
  
  Skills:
  
  Proficiency with Microsoft Office Suite, preferred
• Competencies: Accountability, Active Learning, Customer Focus, Effective Communications, Managing Multiple Priorities, Problem Solving, Solutions and Services

• Work Hours: Monday through Friday, expected 40 hours a week with flexibility of hours between 6:00 am – 7:00 pm; possible time worked outside of regular hours depending on workload requirements.
• Travel Requirements: Minimal (0‑25%).
• Compensation: This is an hourly position paid biweekly.
• About Arc Best: Arc Best® is a multibillion‑dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers and our technology and innovations team provides custom‑built solutions, leading‑edge technology, and advanced analytics that help support our customers and optimize supply chains.

Entry level

Full‑time

Sales and Business Development

Transportation, Logistics, Supply Chain and Storage