Customer Service Coordinator

The Customer Service Coordinator is responsible for managing a variety of shipments and addressing customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.

• Provide accurate information regarding multiple services and solutions offered by Arc Best.
• Handle a large volume of interactions through multiple channels including phone, email, and chat.
• Provide tracking updates and communicate delivery modifications.
• Maintain effective lines of communication with internal and external customers.
• Use multiple systems and programs in support of customer needs and expectations.
• Identify customer requirements to generate quotes tailored to their shipping needs.
• Schedule pickup requests and submit rate corrections.
• Create bills of lading (BOL's) and provide shipment-specific documentation.
• Other duties and projects, as assigned.

• Bachelor's Degree, preferred

• less than 1 year Prior experience in customer service or logistics.

• Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs, required

• Accountability
• Active Learning
• Customer Focus
• Effective Communications
• Managing Multiple Priorities
• Problem Solving
• Solutions and Services

• Work hours vary based on scheduling to provide market coverage during business hours generally Monday-Friday, 6:00 am - 7:00pm, with occasional irregular and weekend hours depending on workload.

• Minimal (0%-25%)

• This is an hourly position paid biweekly.

ABF Freight®, an Arc Best® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.