Logistics Coordinator

6 MONTH CONTRACT

Job Title:
Logistics Coordinator

Job Description

The Logistics Coordinator supports strong, long-term customer relationships by managing orders, coordinating with production and shipping, and providing responsive customer service. This role handles multiple small to medium-sized customer accounts with high complexity, ensuring accurate order entry, timely communication, and on-time deliveries within a manufacturing environment.

Responsibilities

• Communicate proactively with customers to provide information on order status, quotations, order changes, confirmations, and to address any complaints or questions.
• Receive customer orders directly from customers or account managers and ensure accurate and timely order entry into the system.
• Estimate orders and verify details to ensure accuracy of quantities, specifications, pricing, and delivery requirements.
• Place orders on a timely basis for materials and supplies required for production, coordinating with internal teams as needed.
• Process customer purchase orders and maintain accurate, up-to-date customer records and account information.
• Coordinate account credits, adjustments, and related documentation in a timely and accurate manner.
• Work closely with production staff and use the KIWI system to help achieve on-time customer deliveries and resolve any scheduling or production-related issues.
• Support sales, manufacturing, and shipping operations by facilitating effective communication and ensuring customer requirements are clearly understood and met.
• Perform administrative and clerical support tasks, including data entry, email correspondence, and preparation of documents related to customer accounts.
• Use Microsoft Office applications, including Excel, to track data, prepare reports, and support daily customer account activities.
• High school diploma or GED.
• Five years of customer relations experience, preferably with at least 1+ years of industry-specific customer relations experience.
• Proven customer service and customer support experience, including handling inbound calls and email communication.
• Ability to perform accurate data entry and maintain detailed customer records.
• Proficiency with Microsoft Office, including Microsoft Excel and email applications.
• Basic understanding of manufacturing processes and the ability to collaborate effectively with production staff.
• Strong administrative and clerical skills to support order processing and account management.
• Demonstrated ability to be action oriented and take initiative to resolve customer issues.
• Ability to remain resilient in a fast-paced environment and manage multiple accounts with high complexity.
• Strong customer focus with a commitment to delivering excellent service and building positive relationships.
• High level of integrity and reliability, with a track record of instilling trust with customers and colleagues.

Additional Skills & Qualifications

• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience in a high-volume setting.
• Preferred experience in the corrugate box industry or a related manufacturing sector.
• Experience supporting sales, manufacturing, and shipping operations through customer account coordination.
• Comfort using systems such as KIWI or similar production and order management tools.
• Ability to manage multiple small to medium-sized customer accounts with varying levels of complexity.
• Strong written and verbal communication skills to interact with customers and internal teams.
• Organizational skills to manage competing priorities and meet deadlines

This role operates fully onsite in a manufacturing-based office environment, with flexibility provided when needed. You will work closely with production, sales, and shipping…