Senior Customer Experience & Escalation Lead

Nortekhvac in Fort Smith, AR seeks a Customer Experience Representative II to deliver exceptional service and support to customers and sales teams. You will collaborate with cross-functional teams and drive customer loyalty.

This senior-level role manages complex customer interactions, resolves escalated issues, mentors junior team members, and champions continuous improvement in customer experience processes.

The position supports Rheem North America and is based in Fort Smith, Arkansas.

We are currently recruiting a Senior Customer Experience & Escalation Lead for our team in Fort Smith, AR, United States.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in Fort Smith, AR, United States.

This opportunity is part of our work in Marketing & Media, Sales.