Financial Aid Specialist

Job Summary

The Financial Aid Processor must have a working knowledge of federal and state policies and regulations governing the various financial aid programs available to graduate students. Under the direction of the Executive Director of Financial Aid, the processor will oversee functional areas of the financial aid office, including Veterans Affairs funding certifications, institutional and private scholarships, and federal loan returns. The position will have primary focus of ACHE’s on-line graduate programs.

The candidate should be student‑centered, creative, team‑oriented, and versed in cultural diversity. Attention to detail is required.

• Serve as a point of contact for online learners regarding financial aid questions, documentation, and eligibility guidance.
• Provide support with packaging, verification, aid adjustments, cost of attendance updates, and enrollment‑driven changes for the ACHE’s online population.
• Maintain communication workflows, email templates, and outreach strategies tailored to online students throughout the aid year.
• Provide support with private loan certifications, scholarship processing, and other general financial aid tasks.
• Adhere to regulations as set forth by governing agencies and institutional policies.
• Perform data integration between various financial aid management systems.
• Assist with the advisement of students and families on available educational funding options.
• Assist with operational procedures for student eligibility of institutional, state, and federal awards.
• Assist with analyzing student financial aid information for the awarding process.
• Accurately document student information, while maintaining the confidentiality of student records.
• Assist with reporting.
• Assist with the Exit Interview preparation.
• Demonstrate and maintain a current and thorough understanding of the College, as it relates to Admissions, Registrar, Financial aid, enrollment, student accounting, and support services to ensure students are directed to subject matter experts as appropriate.
• Other duties as assigned by the Executive Director of Financial Aid or their designee.

• Bachelor’s degree in education or equivalent student financial services experience.
• Eligible to receive federal authorization to access and process Title IV financial aid programs.

• Experience in Title IV funds administration.
• Familiarity with financial aid management systems, Ellucian Colleague preferred.

• Ability to travel and represent the college.
• Ability to prepare and present information to small and large groups.
• Familiarity with Student Information Systems.
• Ability to handle multiple tasks simultaneously and work in a high‑volume, fast‑paced, goal‑oriented atmosphere, both independently and as part of a unified team.
• Excellent interpersonal, written and speaking skills.
• Experience with Microsoft Office products including Access, Excel, Word, PowerPoint, and Outlook.
• Demonstrated ability to maintain confidentiality.
• Display professionalism for the college in all communication and interaction.
• Ability to prioritize and organize numerous and varied assignments.

Arkansas Colleges of Health Education is an equal opportunity employer. If you need assistance in the application process because of a disability, or any other reason, please contact Vicki Broadaway, Vice President of Human Resources, at  or vicki.broadaway.