SAP STAR Enterprise Business Analyst

Summit Utilities

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020;
Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, and Oklahoma. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live.

We aim to bring warmth and energy to everything we do.

The STAR Program within Summit Utilities was created to build the next generation of organizational leaders. The STAR program is a 12-month rotational program where the Analyst will spend 3-months in IT, and 2-months in each major functional business area during the program. The goal of the program is to develop local SAP Utility talent.

We have an exciting opportunity for a STAR Enterprise Business Analyst. This hybrid role will be based in Fort Smith, Arkansas.

This STAR Enterprise Business Analyst role will be a 12-month position that will rotate through IT and four major Business Areas Customer Experience (SAP-ISU/C4C), Finance (S/4

HANA/FICO), Field Services (S/4

HANA/FSM), and Enterprise Asset Management & Supply Chain Management (S/4

HANA/EAM/SCM) with placement within the organization upon successful completion of the program.

This role will work with IT and business leaders across all levels to learn the daily functions of each area; define project goals and direct them; and assist in the design, testing, implementation, training, and support of Summit's SAP ecosystem. This role will be provided with the opportunity to gain good leadership and organization skills as well as build best practice business skills achieved through daily interactions with management and IT department members.

Learn and execute the duties and responsibilities of the different functional areas within the rotation. Depending on the candidate's interest, background and area of study, duties within the rotation could include but are not limited to the following:

• IT development within SAP and integrated systems
• Create and maintain applications to support SAP systems
• ABAP development; troubleshooting technical issues, creating technical documentation
• System development and support between SAP, CRM, Customer Portal, IVR, and Data Warehouse platforms
• Creating and maintaining reporting SQL functions
• Customer Experience activities; call-center, billing, credit & collections, new services
• Support in one or more SAP ISU functional areas such as: FICA, Billing, Device Management, EAM and C4C
• Financial process support; including assisting with month-end/year-end close activities
• Creating, reviewing, posting, and/or approving financial documents
• Field Operations development and support; including dispatching and completing job orders
• Supply Chain activities; verifying inventory orders and levels, creating, receiving, and/or approving orders

Collaborate and support functional leaders, decision makers, system owners, and end users to define business, financial, and operational requirements for Enterprise IT projects.

Partner with System integrators and SAP to design a robust ERP solution.

Analyze complex business processes, research products, recommend strategies, and obtain buy-in from business partners.

Work with Business Subject Matter Experts to analyze current operational procedures, identify areas for improvement and offer viable solutions.

Assist functional teams in identifying and prioritizing upcoming projects, goals, approach, and deliverables supporting the business objectives.

Participate in the implementation, testing, rollout, and training for new and enhanced system functionality.

Work with users to gather business requirements, determine the best way to deliver those requirements, and support system development and testing.

Create detailed use cases, process flows, test cases and test scenarios to implement quality solutions.

Document inconsistencies/issues/concerns for follow-up and/or resolution by business and IT teams as needed.

Assist IT and Business SMEs to create and update training documentation and content as necessary.

Assist in creation and updates of Business Process Procedures as necessary.

Work closely with appropriate IT teams to ensure technical best practices.

Act as a liaison between business end users and IT development teams. Consultant on analysis, design, configuration, testing and maintenance to ensure optimal operational performance.

• Bachelor's and/or advanced degree in Business Administration, Information Technology…