Manager, IT Infrastructure

Senior Professional Staff
- Information Technology

The University of Arkansas
- Fort Smith is a dynamic, mid-sized public university that's redefining higher education. We're on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor's, and master's degrees. We're committed to building a diverse community that mirrors Arkansas's rich tapestry, reflecting our dedication to serving the state's varied population while enhancing the quality of our institution.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Summary of

Job Duties:

Responsible for the campus voice and data infrastructure, as well as devices attaching to the network such as VOIP, switches, routers, firewalls, VPN's, physical and virtual servers (Windows and Linux) storage systems (NAS, SAN, etc.), security cameras, along with the connecting fiber and copper cabling. This position is responsible for the employees tasked with maintaining these systems. The position reports to the Director of Information Technology Services/Chief Information Officer.

Qualifications:

Required Education and/or

Work Experience:

Minimum qualifications include a Bachelor's degree in Computer Information systems or related field, five years' related work experience, and three years of supervisory/management experience in a technical field

Preferred qualifications:

Five or more years supervisory/management experience in a technical field with five or more direct reports. Other job related education and/or experience may be substituted for part of these basic requirements upon approval.

Essential

Job Duties and Responsibilities:

• Manage and maintain the VMware virtual infrastructure.
• Manage and maintain the SAN (storage area network) infrastructure.
• Manage and maintain Active Directory, LDAP, and other Directory Services structures.
• Manage and maintain the University's Microsoft Cloud Applications.
• Manage and maintain the network infrastructure including switches, routers, wireless devices, VPN, UPS units, firewalls, network alerting, backups on site, backups off site, and security cameras.
• Manage and maintain all servers including both physical, virtual, and cloud, along with the following OS:
  Mostly Windows, some Linux.
• Oversee and monitor IT Infrastructure staff's Team Dynamix tickets and projects, including upgrades, patches and fixes according to the change management procedures and policies.

Other

Job Duties and Responsibilities:

• Creates and communicates policies and procedures and ensures that they are being followed.
• Provides backup and support for employees in the department, including troubleshooting, guidance, and mentoring.
• Work with vendors on design, purchases, budgeting for future needs, and troubleshooting as needed.
• Search out training opportunities for staff to grow and enhance their skills.
• Learn the job skills of employees and be able to fill in for them as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities:
To perform the job successfully, the following competencies are required for the essential functions of this position:

• Knowledge and experience with data network systems and both wide and local area networking.
• Knowledge and experience with servers and server applications, and how they interact with other systems.
• Knowledge and experience with Microsoft Active Directory and Microsoft Azure/Entra.
• Knowledge and experience with VMware and/or other types of virtual server technology
• Knowledge…