IT Support Specialist
Job in
Fort Smith, Sebastian County, Arkansas, 72901, USA
Listed on 2026-10-31
Listing for:
Southern Pioneer Property & Casualty Ins Co
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Southern Pioneer Property & Casualty is seeking a motivated and dependable IT Support Specialist to join our team. This position is ideal for an individual who is eager to learn new technologies, has strong problem-solving skills, and communicates effectively with users across the organization. The IT Support Specialist will provide day‑to‑day technical support and help ensure reliable and secure IT operations that support our business.
Key Responsibilities- Provide technical support to employees for hardware, software, and network‑related issues
- Troubleshoot and resolve IT issues in a timely and professional manner
- Install, configure, and maintain computers, peripherals, and standard business software
- Assist with user account management, password resets, and access permissions
- Support Microsoft 365 applications and end‑user services
- Document technical issues, resolutions, and procedures
- Escalate complex issues to senior IT staff or third‑party vendors as appropriate
- Assist with IT projects, upgrades, and system improvements
Skills & Qualifications
- High motivation to learn new skills and technologies
- Strong verbal and written communication skills
- Ability to provide professional, user‑focused technical support
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively in a team environment
- Associate degree (2 years) in Information Technology or a related field preferred, OR
- At least three (2) years of experience working in Information Technology
- Basic Microsoft 365 administration experience, including user management and common administrative tasks
- Full‑time, onsite position in Jonesboro, Arkansas
- Standard business hours:
Monday through Friday, 8:00 AM to 5:00 PM
- Competitive compensation based on experience
- Comprehensive benefits package, including health insurance, paid time off, and holidays
- Opportunities for professional development and growth within Southern Pioneer Property & Casualty
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