Customer Service Specialist

Customer Service Specialist – AAA Auto Club Enterprises

Join to apply for the Customer Service Specialist role at AAA Auto Club Enterprises
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This position performs a variety of routine and advanced duties in support of growth, service goals, and profitability for Field Sales within a Branch. Responsibilities include providing service support for existing insureds and members, assisting in the sale of insurance products, completing documentation, and providing information regarding memberships and insurance.

• Provide professional customer service to members and insureds, offering information on memberships and insurance.
• Serve walk-in and telephone members seeking insurance services, sell memberships, and assist with policy changes, renewals, billing, and payments.
• Verify insurance coverage for lien holders and leasing companies, provide binders, and perform administrative duties such as letters, forms, cards, rush escrows, and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff, maintaining a positive relationship with management.
• Provide service support for both management and sales agents, engaging in cross‑selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment; refer issues requiring higher authority to the appropriate level.
• Handle routine service work described within sales and underwriting guidelines and manage complex transactions and complaints when necessary.

• High School GED required.
• 1–3 years of customer service experience preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License, valid in the selling state, issued by State within 1 year required.

• Health coverage for medical, dental, vision.
• 401(K) savings plan with company match and pension.
• Tuition assistance.
• PTO for community volunteer programs.
• Wellness program.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

Auto Club Enterprises is the largest federation of AAA clubs in the nation, employing 14,000 people across 21 states and serving 17 million members. We thrive on diversity, teamwork, and outstanding service.

AAA is an Equal Opportunity Employer.

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